Fire or smoke
Get out, then call 911. Once you are safe, text 510-220-1726.
Resident guide
Living in a Cashflow RE home.
How to apply and move in, what you take care of and what we take care of, how to request repairs, what to do in an emergency, and how move-out and deposits work.
Your lease controls. This guide is general. If this guide and your lease differ, follow your lease. Details vary by property.
Emergencies first
What to do in an emergency
Safety first, then tell us right away.
Gas smell
Leave the unit. Don’t flip switches or use flames. From outside, call the gas utility or 911, then text us.
Water leak or flooding
If you can do so safely, shut off the fixture valve or the main water valve, move belongings away, and text us immediately. Electrical hazard near water? Stay clear and call 911.
Sewage backup
Stop using water in the unit and text us right away.
No heat in cold weather, no power, or a lock failure
Text us right away. For a power outage, also check the utility’s outage information.
Not sure?
Treat it as urgent and text 510-220-1726. If anyone is in danger, call 911 first.
Getting started
Application & move-in
How a new tenancy usually comes together.
- Find a homeSee current rentals on the home page, or text 510-220-1726.
- ApplyUse “Apply for this unit” on the unit page. Each adult is listed, with references and income; the form never asks for your SSN or bank details. Applications are reviewed in order received using the same written criteria. If you’re selected, we send a secure link for credit and eviction screening.
- Voucher holdersTell us early, and share your housing authority contact so paperwork and the unit inspection can be scheduled.
- Sign the leaseWe use standard California lease forms and any required addenda. Read them, ask questions, and keep your copy.
- Move-in fundsPay the security deposit and first month’s rent (or your share, under a voucher) by an accepted method before keys are released.
- Move-in inspectionWe walk the unit together, test alarms and fixtures, and photograph the condition. Note anything you see. This record matters at move-out.
- Set up utilitiesPut the utilities you are responsible for in your name by the move-in date.
Responsibilities
Who takes care of what
Typical division of responsibilities. Your lease controls.
You take care of
- Utilities: typically all utilities except water and gardening, which the owner covers. This varies by property.
- Smoke & CO alarms: test them monthly, replace batteries as needed, and tell us right away if one fails.
- Leaks, moisture & mold: report them promptly, use bath fans, and wipe up condensation.
- Drains & disposals: keep grease, wipes, and food scraps out of drains and toilets.
- Pest prevention: store food sealed, take out trash regularly, and report pests early.
- Trash & recycling: use the right bins and follow pickup days.
- Yard or patio: keep your private outdoor areas tidy, where applicable.
- Care of the home: you are responsible for damage beyond normal wear and tear caused by you, your household, or guests.
- Renter’s insurance: preferred. It protects your belongings and liability; the owner’s policy does not.
We take care of
- Repairs to building systems: plumbing, heating, electrical, roof, and owner-supplied appliances.
- Water & gardening: typically covered by the owner, depending on the property.
- Common areas: shared walkways, parking areas, and exteriors.
- Habitability: keeping the home safe and livable as California law requires.
- Prompt response: repair requests are triaged, and a team member or vendor is sent.
Community rules
- No smoking: no smoking of any kind in units or common areas.
- Pets: only with written approval. Assistance animals are handled under fair housing rules.
- Guests: welcome. Long-term occupants must be approved and on the lease.
- Noise: be considerate, especially at night.
- Parking & storage: use only your assigned space and storage, keep vehicles operable, and do no repairs or washing on site.
Repairs
How to request a repair
Requests must be in writing so nothing gets lost.
- Send it in writingText 510-220-1726 (preferred), email cashflowre2@gmail.com, or use the repair request form.
- Include the detailsYour property and unit, what is wrong, when it started, photos if you can, and the best times for access.
- We triageEmergencies get an immediate response. Other repairs are scheduled by urgency.
- AccessFor non-emergency work we give at least 24 hours’ notice before entering. In an emergency we may enter sooner.
- Follow-upLet us know if the problem comes back.
Rent
Paying rent
Simple and documented.
- Accepted: check, money order, or electronic transfer.
- Not accepted: cash.
- Due date & terms: see your lease for the due date and any terms. If you expect a problem paying, text us early.
- Voucher tenancies: you pay your share; the housing authority pays its portion directly.
Moving out
Move-out checklist & deposit return
Leave the home as clean as you received it, minus normal wear and tear.
- Give written notice as your lease requires.
- Clean thoroughly: appliances inside and out, cabinets, floors, baths, and windows.
- Remove everything: belongings, trash, and anything in storage or parking spaces.
- Small repairs: patch nail holes if your lease allows, and replace burned-out bulbs.
- Return all keys: keys, remotes, and fobs.
- Leave a forwarding address in writing.
- Ask for a pre-move-out inspection so you can fix items before you leave.
Your deposit
California law requires the owner to return the deposit, or send an itemized statement of deductions with any remaining balance, within 21 days after you move out. Deductions can cover unpaid rent, cleaning to the move-in standard, and repairs for damage beyond normal wear and tear. Normal wear and tear is not deducted. Receipts or estimates are provided as the law requires. A deposit is not used as last month’s rent.
Housing Choice Voucher / Section 8
For voucher holders
Cashflow RE has voucher experience across its portfolio. Voucher holders are welcome to inquire. Confirm with the owner for a specific unit.
Before the lease
Share your voucher size and your housing authority contact. The authority reviews the tenancy request and rent, and inspects the unit.
Your share vs. theirs
Your lease and the authority’s contract show your portion and the authority’s portion. You pay only your share.
Inspections
Housing authority inspections are scheduled with notice. Please allow access.
Recertification
Keep up with your annual recertification paperwork so assistance continues without interruption. Tell us if anything changes.
FAQ
Resident questions
Short answers to common questions.
What counts as an emergency?
Fire, smoke, a gas smell, active water leaks or flooding, sewage backups, no heat in cold weather, electrical hazards, and doors or windows that won’t lock. Call 911 first if anyone is in danger.
How much notice do you give before entering?
At least 24 hours for non-emergency entry, in writing (text or email counts as allowed by the lease). In an emergency we may enter sooner.
Can I get a pet?
Only with written approval before the pet arrives. Assistance animals are handled under fair housing rules. Ask us.
Is renter’s insurance required?
It is preferred, and strongly recommended. The owner’s insurance does not cover your belongings.
Who pays utilities?
Typically residents pay all utilities except water and gardening. Check your lease, because it varies by property.
How do I reach you?
Text 510-220-1726 (preferred) or email cashflowre2@gmail.com.
Your lease controls. This guide is general and does not change your lease. If this guide and your lease differ, follow your lease. Nothing here is legal advice.
Prefer to talk? Text 510-220-1726 (preferred) · or call · cashflowre2@gmail.com